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Privacy Policy
How Al-Hera Mart handles information used for orders and customer support.
We may collect your name, phone number, delivery address, contact details, order details, payment information and delivery instructions.
How information is used
Information is used to process and deliver orders, provide order history and tracking, respond to support requests, improve the website and services, and send promotional email or SMS only when you have signed up for them.
Protection and retention
Al-Hera Mart states that it uses appropriate safeguards against unauthorised access, alteration, disclosure or destruction and retains information only for the purposes for which it was collected.
Sharing
Personal information is not shared with third parties unless required by law, authorised by you, or needed to fulfil an order. Your name, phone number and delivery address may be shared with delivery providers.
Cookies
Cookies may be used to improve the website experience. You can disable cookies in your browser settings.
Your choices
You may request access, correction or deletion of your personal information and may opt out of marketing communications.
Policy changes
This policy may be updated over time. Material changes will be communicated where appropriate.
Privacy support
For privacy questions, contact Customer Care on 01886242710 or WhatsApp 01886242712.