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Returns, Refunds & Exchanges
Al-Hera Mart’s published cancellation, return, replacement and refund terms.
Online orders may be cancelled within 1 hour of being placed.
Returns and replacements
If there is a concern about quality, price or expiry, eligible products may be returned within 7 days of purchase with proof such as the sales invoice or order phone number.
For online orders, contact customer care on the purchase day. Perishable food issues must be reported within 48 hours.
A returned or replaced item qualifies for goods or a refund equal to the value of the returned quantity.
Refunds
After Al-Hera Mart receives the returned product, the refund may be sent through the original or another convenient method, including mobile banking or the card or wallet used.
Refund processing may require 5–7 business days. Purchases made at an offer price are refunded, replaced or adjusted using that offer price.
Outlet purchases are refunded in cash. Online or customer-care purchases are refunded through a mobile banking channel such as bKash, Nagad, Upay or another applicable method.
Support
Customer Care: 01886242710
Order Call: 01886242711
WhatsApp: 01886242712